These Terms of Service (“Terms”) govern access to and use of the Justype platform, website, applications, APIs, integrations, and related services (collectively, the “Services”) provided by Aimovate Sdn. Bhd. (“Justype”, “we”, “our”, or “us”).

By accessing or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of a law firm, company, organisation, or other entity, you represent and warrant that you are authorised to bind such entity to these Terms.

1. THE SERVICES

Justype provides AI-assisted legal technology tools and workflow solutions designed to assist with legal research, drafting, document analysis, transcription, knowledge management, and related productivity functions.

The Services are intended to support professional legal workflows and are not a substitute for professional legal advice.

Justype is not a law firm and does not provide legal representation, legal opinions, or regulated legal services.

Justype may update, improve, modify, suspend, or discontinue portions of the Services from time to time.

2. ELIGIBILITY AND ACCOUNTS

The Services are intended solely for use by legal professionals, law firms, in-house legal departments, and their authorised personnel in the course of their professional activities. The Services are not intended for personal, consumer, or household use.

To register for or use the Services, you must be of legal age and capacity to enter into a binding contract in your jurisdiction, and, where you use the Services on behalf of a law firm, company, or other organisation, you must be authorised to bind that entity to these Terms.

You are responsible for:
• maintaining the confidentiality of account credentials;
• all activities conducted through your account;
• ensuring authorised users comply with these Terms.

User accounts are personal to the designated user and may not be shared unless expressly authorised under an applicable subscription plan.

3. CUSTOMER CONTENT AND OWNERSHIP

You may upload, submit, store, transmit, or otherwise provide documents, prompts, instructions, data, text, images, audio, or other materials to the Services (“Input”).

The Services may generate responses, drafts, summaries, analyses, citations, or other materials based on such Input (“Output”).

Input and Output are collectively referred to as “Content”.

As between the parties:
• you retain all rights, title, and interest in your Input;
• subject to applicable law and third-party rights, Justype assigns to you any rights it may have in the Output generated specifically for you.

You grant Justype a limited, non-exclusive, non-transferable, non-sublicensable (except to our subprocessors solely as needed to provide the Services), worldwide licence to host, process, transmit, and use Content solely to the extent necessary to:
• provide, maintain, and support the Services for you;
• prevent fraud, abuse, or security incidents;
• comply with legal obligations.

Justype will not use Customer Content for product development, benchmarking, marketing, or aggregated analytics, except where you have separately and expressly opted in.

Justype does not claim ownership over your Content.

Ownership of Output does not constitute any representation, warranty, or guarantee regarding the accuracy, legality, originality, or suitability of such Output.

4. NO TRAINING ON CUSTOMER DATA

Justype does not use customer prompts, uploaded documents, generated outputs, knowledge base materials, or other customer Content to train, fine-tune, or improve any artificial intelligence model.

This commitment extends to our upstream large language model providers and any other third-party services engaged by Justype, which are contractually prohibited from retaining or using Customer Content to train, fine-tune, or improve any model, or for any other purpose beyond delivering the requested service to Justype.

For avoidance of doubt, service analytics, abuse monitoring, debugging, and operational improvements that do not involve training generative AI models on Customer Content shall not constitute “training” under this clause.

5. CONFIDENTIALITY

Each party (“Receiving Party”) shall keep confidential all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential, including:
• legal documents;
• client materials;
• business information;
• strategies;
• credentials;
• customer data;
• proprietary workflows.

The Receiving Party shall:
• use such information solely for purposes related to the Services;
• implement reasonable safeguards to protect confidentiality;
• restrict access to personnel and contractors with a legitimate need to know.

Confidentiality obligations shall survive termination of these Terms.

If the Receiving Party is required by a valid order, warrant, summons, or other binding legal process issued by a governmental, judicial, or regulatory authority to disclose the Disclosing Party’s confidential information, it shall, where lawfully permitted, notify the Disclosing Party before disclosure so that the Disclosing Party may seek to challenge or limit the disclosure, and shall disclose only that portion of the information that it is legally required to disclose.

6. ACCEPTABLE USE

You shall not:
• use the Services in violation of any applicable law or professional obligation;
• upload malicious code, malware, or harmful content;
• attempt to reverse engineer, decompile, or extract source code from the Services;
• use automated methods to scrape or harvest outputs at scale;
• sub-license, sell, rent, lease, transfer, or otherwise make the Services available to any third party except as expressly permitted under your subscription plan;
• use the Services, or any of their components, models, or outputs, to develop, train, or build a competing product or service;
• circumvent, disable, or attempt to exceed any usage limits, access controls, or technical restrictions of the Services;
• use the Services to infringe intellectual property or privacy rights;
• submit unlawful, defamatory, fraudulent, or misleading content;
• use the Services to generate legal misinformation or impersonate individuals;
• interfere with the integrity, security, or performance of the Services.

You remain solely responsible for verifying all Output before reliance, filing, publication, or use.

7. AI OUTPUT DISCLAIMER

Artificial intelligence and machine learning are rapidly evolving technologies, and Justype works continuously to make the Services more accurate, reliable, and useful. However, because of the probabilistic nature of these technologies, the Services may at times produce Output that is inaccurate, incomplete, outdated, or unsuitable for a particular matter, and that does not accurately reflect real people, places, or facts.

As the Services are intended to support, and not replace, the judgment of qualified legal professionals, you are responsible for evaluating the accuracy, quality, and suitability of any Output for your intended use, including through appropriate human review, before relying on it or using it for any filing, advice, publication, or other purpose. You are also responsible for ensuring that your use of Content and Output is lawful and does not infringe the rights of any third party.

For the avoidance of doubt, the Output does not constitute legal advice, and use of the Services does not create a lawyer-client relationship. Justype is not a law firm and does not provide legal representation or regulated legal services.

8. PRIVACY AND DATA PROTECTION

Justype processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (Act 709), as amended (including by the Personal Data Protection (Amendment) Act 2024) (“PDPA”).

You represent and warrant that you have obtained all necessary rights, consents, and authorisations to upload and process personal data through the Services.

9. SECURITY

Justype implements commercially reasonable administrative, technical, and organisational measures designed to protect customer data against unauthorised access, disclosure, alteration, or destruction.
These measures include encryption of data in transit and at rest, role-based access controls, and support for two-factor authentication (2FA) to provide an additional layer of account security.

Such measures are designed to reduce risk but do not constitute a guarantee that the Services will be secure or error-free.

However, no system or transmission over the internet can be guaranteed to be completely secure.

You are responsible for:
• maintaining secure passwords;
• implementing appropriate internal access controls;
• ensuring secure use of the Services within your organisation.

In the event of a personal data breach affecting Customer Content or personal data, Justype will notify the affected customer without undue delay, and in any event within seventy-two (72) hours of confirming the breach, consistent with its Privacy Policy and applicable data protection laws.

10. FEES AND PAYMENT

Subscription fees, billing terms, usage limits, and payment obligations shall be as specified in the applicable quotation, order form, invoice, or subscription plan.

Unless otherwise stated in your subscription plan:
• subscriptions are billed in advance on a recurring basis (for example, monthly or annually) according to the billing cycle of your plan;
• subscriptions automatically renew for successive periods equal to the then-current term unless either party cancels before the end of the current period in accordance with these Terms or the applicable plan;
• you may cancel your subscription at any time, in which case the cancellation takes effect at the end of the current paid period and you will not be charged for subsequent periods; and
• Justype may change its fees for a renewal period by giving you at least thirty (30) days’ notice before the change takes effect.

Unless otherwise stated:
• fees are non-refundable;
• fees are exclusive of taxes, duties, levies, and governmental charges;

Justype may suspend access for overdue accounts following reasonable notice.

11. THIRD-PARTY SERVICES

The Services may integrate with or rely upon third-party products, platforms, or providers.

Use of third-party services may be subject to separate terms and policies imposed by such providers.

Justype is not responsible for third-party services or third-party content.

Justype engages a limited number of third-party subprocessors (such as our cloud hosting provider and our upstream large language model provider) to help deliver the Services. These subprocessors act only as processors on Justype’s instructions and are bound by written contracts requiring confidentiality and data-protection obligations no less protective than those in these Terms and our Privacy Policy, and prohibiting them from retaining or using Customer Content other than to deliver the requested service to Justype. A current list of subprocessors, including their function and processing location, is available on request, and we will make reasonable efforts to notify customers in advance of any new subprocessor that will process Customer Content.

12. INTELLECTUAL PROPERTY

The Services, including all software, models, workflows, interfaces, branding, designs, and documentation, are owned by or licensed to Justype and protected under intellectual property laws.

Except for the limited rights expressly granted under these Terms, no rights are transferred to you.

You may not:
• copy;
• distribute;
• resell;
• sublicense;
• modify;
• create derivative works from;
• commercially exploit;
the Services without prior written consent.

13. FEEDBACK

If you provide suggestions, enhancement requests, recommendations, or feedback regarding the Services (“Feedback”), Justype may use such Feedback without restriction, provided such Feedback does not contain Customer Confidential Information.

14. SUSPENSION AND TERMINATION

Justype may suspend or terminate access to the Services immediately if:
• you materially breach these Terms;
• payment obligations remain overdue;
• your use poses a security, legal, or operational risk;
• required by law or regulatory authority.

Except where immediate suspension is necessary for security, legal compliance, or prevention of harm, Justype shall provide reasonable notice and an opportunity to cure material breaches where commercially practicable.

You may stop using the Services at any time.

Upon termination:
• rights granted under these Terms shall cease;
• accrued payment obligations remain payable;
• confidentiality and limitation clauses shall survive.

15. DISCLAIMERS

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis.

Justype disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:
• merchantability;
• fitness for a particular purpose;
• non-infringement;
• uninterrupted availability;
• accuracy or reliability of outputs.

Nothing in this section operates to exclude, restrict, or modify any warranty, guarantee, right, or remedy that you may have under applicable law and that cannot lawfully be excluded, restricted, or modified by agreement. Where a warranty or condition is implied by law and cannot be excluded, but can be limited, Justype’s liability for breach of that warranty or condition is limited to the maximum extent permitted by that law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law:
• Justype shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, business interruption, loss of data, or reputational harm;
• Justype’s aggregate liability arising out of or relating to the Services shall not exceed the total fees paid by you to Justype during the twelve (12) months preceding the event giving rise to the claim.

The foregoing limitations shall not apply to liability arising from fraud, wilful misconduct, gross negligence, breach of confidentiality obligations, or infringement of the other party’s intellectual property rights.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

17. INDEMNITY

You agree to indemnify and hold harmless Justype, its directors, officers, employees, and affiliates from and against claims, losses, liabilities, damages, and expenses arising from:
• your use of the Services;
• your Content;
• your breach of these Terms;
• violation of applicable laws or third-party rights.

18. EXPORT CONTROL AND SANCTIONS

You shall not use the Services in violation of any applicable export control laws, sanctions, or trade restrictions, and you represent that you are not located in, or accessing the Services from, a country or territory that is subject to comprehensive trade sanctions. Because the Services rely on third-party technology providers, certain of these restrictions may be imposed by those providers in addition to those arising under Malaysian or other applicable law.

19. FORCE MAJEURE

Justype shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, internet outages, cyberattacks, labour disputes, governmental actions, utility failures, cloud service interruptions, or acts of war.

20. CHANGES TO THE TERMS

Justype may amend these Terms from time to time.

Updated Terms shall become effective upon posting on the website or upon notification to you.

Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

21. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

22. GENERAL

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Failure to enforce any provision shall not constitute a waiver.

In the event of conflict between these Terms and any negotiated agreement, the negotiated agreement shall prevail to the extent of such conflict.

These Terms, together with any applicable order forms, subscription terms, policies, or addenda, constitute the entire agreement between the parties relating to the Services.